Information & Referral

AAANM is the place to turn with questions about aging services. We serve as the gateway to local aging resources, planning efforts and services to help older adults remain independent.

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One of the most meaningful services that we provide

Reliable information and timely assistance in accessing services. We will listen to your unique life situation, present options, and help guide you to information and resources.

There are programs and services available in the community, each with specific eligibility and fluctuating availability. Our Access and Eligibility Specialists (nurses & social workers) are ready to discuss your needs or the needs of someone you know. We can provide you with contact information to access service on your own or we can make the connections to the needed services on your behalf.

Common areas of interest: 

  • Caregiving assistance
  • Home delivered meals
  • Housing resources
  • In-home services
  • Medicare and Medicaid assistance
  • Transportation resources
  • Utility payment assistance resources
  • Where to find services for older adults and people living with disabilities
  • What to do if you believe an older adult is experiencing abuse or neglect
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You can reach an Access and Eligibility Specialist in one of several ways:

      Call us at 231-947-8920 or 800-442-1713.

You should expect to spend about 30 minutes on the call with us.

You may leave a voice message or submit an online referral form to request a return call.

There may be a brief wait before you are connected to one of our specialists. If you are not able to wait, you may leave a voice message or submit an online referral form to request a return call.

      Use the “Contact Us” feature on our website to send us an e-mail.

      Email us directly at [email protected].

      Schedule an appointment to stop by our office and talk in person.

      Send a fax to 231-947-6401.

      Mail an inquiry to P.O. Box 5946, Traverse City, MI  49696-5946.

We are available to assist you Monday through Friday from 8:00 am to 4:30 pm. We also have voice messaging available for evenings, weekends and all major holidays.

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