Programs & Services Provided by AAANM

Additional Information

The mission of Area Agency on Aging of Northwest Michigan is to serve and advocate for older persons, adults with disabilities and caregivers by supporting their independence, dignity and quality of life.

Information & Assistance
Getting the right information at the right time can make all the difference!

One of the most meaningful services that Area Agency on Aging of Northwest Michigan provides is reliable information and timely assistance in accessing services. There are myriad programs and services available, each with specific eligibility and fluctuating availability. AAANM stands ready to discuss your needs, the needs of someone that you are concerned about now, or for future planning purposes. Then, we’ll provide you with contact information to access service on your own OR we’ll make the connection to the needed service on your behalf.

  • Call us at 231-947-8920 or 800-442-1713 or Contact Us through our website e-mail.
  • We’re available to assist you on Monday through Friday and have voice messaging for week nights, weekends and holidays.
  • We can provide you information over the telephone, via fax or e-mail, or through the traditional U. S. Postal Services.

Download a Printable Brochure about Programs & Services

Services provided directly by AAANM
“Care Connections” including:
Care Management
MI Choice (aka – MI Choice Waiver)
Information & Assistance
Medicare/Medicaid Assistance Program
Senior Community Service Employment Program
Services AAANM may refer you to:
Adult Day Care
Congregate Meals
Elder Abuse Services
Homemaker
Home Delivered Meals (aka – Meals on Wheels)
Legal Assistance
Long Term Care Ombudsman
Personal Care
Respite Care

The programs and services listed below are either provided directly or funded at some level by the Area Agency on Aging of Northwest Michigan. Contact Us at AAANM to learn more about services that may address specific needs that are not listed here.

“Care Connections” – provided directly by AAANM
There are several elements to “Care Connections”:
Care Management
MI Choice (also called the Medicaid Home and Community Based Services Program for the Elderly and Disabled)

1. Care Management links frail older persons age 60+ with community services to enable them to function in their home environment. An initial telephone interview is performed to determine eligibility for a more comprehensive in-home assessment by a registered nurse and social worker team.

To qualify for Care Management an individual must be medically eligible to receive a nursing facility level of care. A person who is eligible meets at least one of the following criteria:

  • Has multiple and complex health and service needs or problems
  • Is unable to take care of his/her needs; and family and friends are unable to provide all of the care that is needed
  • Is currently in a long-term care facility but wishes to return to their own home
  • Is currently living at home but extensive services are required to meet their health care needs.

2. “MI Choice” is similar in scope to “Care Management”. The difference lies in the eligibility criteria and the population served. The persons being served through this program must:

  • be 18 years of age or older;
  • meet the medical level of care eligibility requirements for nursing home facility care; and
  • meet financial eligibility criteria for the Medicaid Home & Community Based Services Program.
  • People who are determined eligible for this program have an array of fourteen services available to them.

How “Care Connections” nurse/social worker team assist eligible clients:

  • Meet with the client in his/her home to learn about the client’s abilities and needs.
  • Work with the client and the family to design a plan of care to meet those needs.
  • Arrange for services from health and social agencies, as well as family and friends, to meet the client’s needs. Examples of such arrangements include: medication monitoring; Meals on Wheels; in-home bathing assistance (personal care); respite care
  • Remain in close contact with the client, their family, and service providers, adjusting services as needed.

Still have questions about “Care Connections”? If you are unsure if you or someone that you care for may be eligible for a “Care Connections” Program, Contact Us.
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Information & Assistance – provided directly by AAANM

Assistance is provided by our Information & Assistance Specialists (some who have received the nationally recognized AIRS certification as Certified Information & Referral Specialist – Aging). Whether you reach them by walking-in, contact them by telephone at 1-800-442-1713, or use our web site e-mail, they stand ready to help direct you to the most appropriate programs and services to address your needs.
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Medicare/Medicaid Assistance Program (MMAP) – provided by AAANM

Volunteer counselors work one-on-one with seniors to understand and resolve problems involving the Medicare and Medicaid programs, as well as problems with private health care insurance.
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Senior Community Service Employment Program – provided by AAANM

This program offers useful part-time employment opportunities for low-income persons age 55 and over. Eligible employees are placed at different community sites and work an average of 20 hours a week.
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The programs and services listed below are funded at some level by the Area Agency on Aging of Northwest Michigan. Contact Us at AAANM to learn more about services that may address your specific need that are not listed here.

Adult Day Care – funded, in part, by AAANM

Daytime care offered in a supportive group setting provides functionally impaired participants a structured program of social and rehabilitative and/or maintenance services while at the same time offering the primary caregiver(s) a respite from caregiving responsibilities.
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Congregate Meals – funded, in part, by AAANM

Seniors can get a hot meal on weekdays at any of 47 community lunch sites in the region. The meals provide at least one-third of the daily Recommended Dietary Allowance (RDA). It is strongly recommended to make reservations prior to the day(s) of attendance.

Since most of the sites are in senior centers, the meals provide an opportunity for seniors to congregate and socialize. This program is open to persons age 60 and older, or the spouse of a person who is 60 years of age or older. Contact Us to learn locations, days and times of service.
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Elder Abuse Services - funded, in part, by AAANM

The service includes the provision of public education, outreach, and referral with respect to the prevention of abuse, neglect, and exploitation of older individuals.
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Home Delivered Meals (aka – Meals on Wheels) – funded, in part, by AAANM

Homebound seniors age 60+ can receive a hot meal delivered to them on weekdays. The meals provide one-third of the daily Recommended Dietary Allowance (RDA). Some seniors may also receive cold meals for the weekend.

Eligibility is determined by an in-home assessment. Generally, the senior must be homebound (i.e. does not leave his/her home under normal circumstances). In addition, the senior must be unable to obtain food or prepare complete meals, and there is no other adult present who is able and willing to prepare all meals.
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Homemaker – funded, in part, by AAANM

Homemaker service includes the provision of routine household tasks to maintain an adequate living environment for older persons with functional limitations. It includes tasks such as laundry, ironing, meal preparations, shopping for necessities, and light housekeeping (dusting, vacuuming, mopping floors, cleaning bathroom and kitchen, and making beds). Prospective clients are pre-screened and assessed to determine need.
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Legal Assistance – funded, in part, by AAANM

Provision of legal advice, referral, representation, legal research, preparation of legal documents, and counseling on issues such as guardianship, power of attorney, age discrimination, entitlements, etc. No fee-generating or criminal cases are handled.
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Long Term Care Ombudsman – funded, in part, by AAANM

This program provides assistance to residents of Long-Term Care (LTC) facilities to resolve complaints; information about rights and rules; and referrals to community resources. The provider will also give assistance to prospective LTC residents and their families regarding appropriate placement, financing, and options.
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Personal Care – funded, in part, by AAANM

Personal Care is designed to assist clients with activities of daily living including bathing, dressing, grooming, toileting, transferring, eating, and ambulation. Personal Care does not include health-oriented services.
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Respite Care – funded, in part, by AAANM

This program provides relief to caregivers at home. Respite care workers will typically provide up to 4 hours of relief to caregivers. The service includes attendant care (assistance with toileting, eating, and ambulation), and basic care (assistance with activities of daily living, routine exercise regimen, and supervision to adherence to medication).
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