Long Term Care Ombudsman

The Long Term Care Ombudsman Program was created to help address the quality of care and quality of life experience for residents who reside in licensed long term care facilities.

The Michigan Long Term Care Ombudsman Program works to improve the long term care system. We are there to represent the interests of long term care residents and monitor the development of federal, state, and local regulations and policies.

The Ombudsman Program is authorized in the Older Americans Act and the Older Michiganians Act.

LOCAL OMBUDSMAN SERVICES

Local Ombudsmen work with individual residents to resolve problems and promote high quality care.  They provide a community presence by routinely visiting residents of long term care facilities.  Local Ombudsmen are skilled in providing the following:

  • Explaining residents’ rights
  • Empowering residents to communicate their concerns individually or collectively
  • Assisting in the resolution of resident concerns
  • Promoting community education and awareness regarding long term care issues
  • Promoting the use of best practices and,
  • Seeking solutions to identified problems within the long term care system

 WHEN TO CALL AN OMBUDSMAN 

  • When you are shopping for long term care services.
  • When you have unresolved questions or concerns about care in a facility.
  • When you have questions about your rights in a long term care facility.
  • When you have questions about alternatives to nursing home care.
  • When you want to learn more about best practices and creative solutions to problems in long term care settings.
  • When you have questions or need technical expertise on long term care issues.
  • When you want to schedule a presentation on issues related to long term care.

To reach your local Ombudsman:

 Call 1-866-485-9393 or (231) 947-2504.

To file a complaint against a nursing home please call 1-800-882-6006.  You can also file a complaint online at:

http://www6.dleg.state.mi.us/parsers/complaints/onlineform.asp

For Additional Information:

Long Term Care Ombudsman – State of Michigan

Nursing Home Compare – Nursing Home Surveys, Quality, Fire Safety.

Elder Law of Michigan        1-866-400-9164

Michigan Alliance for Person Centered Communities (MAPCC)

Pioneer Network – Culture Change in Long Term Care

 

 

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